Effective Date: November 12, 2025
These Terms of Service (“Terms”) govern your purchase, rental, access, and use of Novobeing devices, software, content, websites, and services (“Services”). By completing checkout or using the Services, you agree to these Terms.
Novobeing offers two options: a Monthly Rental and a Year-1 Bundle with ongoing monthly Membership beginning in month 13.
This table is a summary; see full terms below.
Includes a Meta Quest 3S headset with accessories, pre-configured and ready to use. Use is for personal wellbeing only. No resale, sub-rental, modification, or transfer allowed.
Fees: One-time upfront, non-refundable once shipped. Must return equipment by end of term with prepaid label. If not returned or damaged beyond normal wear, you authorize up to $699 charge. Costs above $699 remain your responsibility if lost, stolen, or destroyed.
Year-1 Bundle: $999 one-time payment includes one Meta Quest 3S headset (yours to keep) + 12 months of software access.
Ongoing Membership: Beginning month 13, auto-renews at $50/month until canceled. You authorize Novobeing (via Stripe) to store and charge your payment method.
Checkout may display a 12-month $0 trial or discount; both indicate $50/month charges start in month 13. Cancellation allowed any time after month 12; takes effect end of billing cycle. Past charges non-refundable. Hardware purchases are final once shipped, except DOA or required by law.
Devices ship to your checkout address. Title and risk of loss pass on delivery. If DOA or materially defective, contact hello@novobeing.com within 10 days for replacement (damage from misuse excluded).
If Novobeing advertises a 30-day money-back guarantee, you may request a refund of the software portion within 30 days of delivery/activation. Hardware is not refundable once shipped (except DOA). Rentals excluded unless expressly stated.
Clinicians/organizations are responsible for clinical appropriateness, informed consent, and compliance with laws and standards. Novobeing is not a medical device and is not intended for diagnosis, treatment, or emergencies.
Novobeing is privacy-first and does not require PHI storage. Anonymous usage analytics may be collected to improve performance. Use is subject to our Privacy Policy. If you need a BAA, contact us before purchase.
You authorize Novobeing to store and charge your payment method for fees, including auto-renewal of $50/month Membership starting month 13 until canceled.
We may suspend or terminate access for non-payment, security risk, or breach. Rentals not returned may incur charges. Upon termination, cease use and return equipment if applicable.
Services are provided “as is.” Novobeing disclaims all warranties. Liability limited to amounts paid in prior 12 months. No indirect, incidental, special, consequential, or punitive damages.
You agree to indemnify and hold harmless Novobeing for claims arising from misuse, breach, violation of law, or negligence.
We may update fees/terms with notice. You agree to comply with export/sanctions laws. We are not liable for delays caused by events beyond control.
Massachusetts law governs. Venue lies in Middlesex County, MA courts. At Novobeing’s option, disputes may go to arbitration (JAMS, Boston, MA); class actions waived.
Notices: hello@novobeing.com or our mailing address below. These Terms and our Privacy Policy are the full agreement.
Novobeing Inc.
100 Burlington Woods Dr., Suite 1030
Burlington, MA, USA
Email: hello@novobeing.com
Acceptance: By completing checkout, renting, or using the Services, you accept these Terms and authorize Novobeing (via Stripe) to charge your payment method for fees, including $50/month auto-renewal starting month 13 unless you cancel.
Effective Date: November 12, 2025
These Terms of Service (“Terms”) govern your purchase, rental, access, and use of Novobeing devices, software, content, websites, and services (“Services”). By completing checkout or using the Services, you agree to these Terms.
Novobeing offers two options: a Monthly Rental and a Year-1 Bundle with ongoing monthly Membership beginning in month 13.
This table is a summary; see full terms below.
Includes a Meta Quest 3S headset with accessories, pre-configured and ready to use. Use is for personal wellbeing only. No resale, sub-rental, modification, or transfer allowed.
Fees: One-time upfront, non-refundable once shipped. Must return equipment by end of term with prepaid label. If not returned or damaged beyond normal wear, you authorize up to $699 charge. Costs above $699 remain your responsibility if lost, stolen, or destroyed.
Year-1 Bundle: $999 one-time payment includes one Meta Quest 3S headset (yours to keep) + 12 months of software access.
Ongoing Membership: Beginning month 13, auto-renews at $50/month until canceled. You authorize Novobeing (via Stripe) to store and charge your payment method.
Checkout may display a 12-month $0 trial or discount; both indicate $50/month charges start in month 13. Cancellation allowed any time after month 12; takes effect end of billing cycle. Past charges non-refundable. Hardware purchases are final once shipped, except DOA or required by law.
Devices ship to your checkout address. Title and risk of loss pass on delivery. If DOA or materially defective, contact hello@novobeing.com within 10 days for replacement (damage from misuse excluded).
If Novobeing advertises a 30-day money-back guarantee, you may request a refund of the software portion within 30 days of delivery/activation. Hardware is not refundable once shipped (except DOA). Rentals excluded unless expressly stated.
Clinicians/organizations are responsible for clinical appropriateness, informed consent, and compliance with laws and standards. Novobeing is not a medical device and is not intended for diagnosis, treatment, or emergencies.
Novobeing is privacy-first and does not require PHI storage. Anonymous usage analytics may be collected to improve performance. Use is subject to our Privacy Policy. If you need a BAA, contact us before purchase.
You authorize Novobeing to store and charge your payment method for fees, including auto-renewal of $50/month Membership starting month 13 until canceled.
We may suspend or terminate access for non-payment, security risk, or breach. Rentals not returned may incur charges. Upon termination, cease use and return equipment if applicable.
Services are provided “as is.” Novobeing disclaims all warranties. Liability limited to amounts paid in prior 12 months. No indirect, incidental, special, consequential, or punitive damages.
You agree to indemnify and hold harmless Novobeing for claims arising from misuse, breach, violation of law, or negligence.
We may update fees/terms with notice. You agree to comply with export/sanctions laws. We are not liable for delays caused by events beyond control.
Massachusetts law governs. Venue lies in Middlesex County, MA courts. At Novobeing’s option, disputes may go to arbitration (JAMS, Boston, MA); class actions waived.
Notices: hello@novobeing.com or our mailing address below. These Terms and our Privacy Policy are the full agreement.
Novobeing Inc.
100 Burlington Woods Dr., Suite 1030
Burlington, MA, USA
Email: hello@novobeing.com
Acceptance: By completing checkout, renting, or using the Services, you accept these Terms and authorize Novobeing (via Stripe) to charge your payment method for fees, including $50/month auto-renewal starting month 13 unless you cancel.